Shipping policy

We ship anywhere in the United States.  Please note that shipment of goods to United States states or territories outside of the continental mainland such as Alaska, Hawaii and Puerto Rico usually incur additional shipping charges above what is quoted in the checkout process.  In most cases, we cannot ship the type of items we sell to DPO addresses or PO Boxes.  We will contact you with the up charges prior to charging your credit card and processing your order.  This also includes islands such as Nantucket, Martha's Vineyard, Block Island and any location requiring ferry transport.  Customers living in cities like New York or similar metro areas cannot accept curbside delivery of furniture items, so will need to be quoted for white glove service. Customers living in cities and apartment buildings are responsible for coordinating shipping times within the constraints of their own building rules. Canadians please contact us for shipping quotes. 

Motor Freight Shipping of Furniture - Cost

Our website attempts to calculate shipping rates for smaller items shipping via UPS, FedEx, or USPS. However, large furniture items require motor freight shipping which varies in cost based on the type of item, the origin, and your location. Therefore, in some cases additional shipping charges may apply. Unless stated otherwise on the product page, shipping charges calculated at checkout reflect curbside rates, meaning the item will be left outside. If you would like a quote for inside placement or white glove service including assembly and package removal, please email us here or leave us a note in your order comments at checkout.  If your item has Free Shipping listed, please refer to below "Free Shipping Offers" for terms and conditions. 

Motor Freight Shipping of Furniture - Accepting Delivery & Inspecting for Damage

By completing the checkout process on our website, you agree that you have read the terms and conditions outlined here. It is the customer's responsibility to read and review these before proceeding with the order. When receiving a freight shipment of furniture, it is essential and mandatory company policy that customers must fully inspect furniture before signing off on paperwork from the carrier. Any damage must be noted at the time of delivery.  If a delivery person is rushing you or says they cannot wait while you inspect write “Not inspected for damage because delivery agent could not wait” and ask for a copy. Damage must be noted at the time of delivery or any claims will be null and void if this process isn’t followed. If you see visible damage to the packaging or have reason to believe your item is severely compromised, you may refuse delivery and the shipment will be re-routed back to our vendor. If you do this, please contact us immediately by emailing us here so that we can get you a repair or replacement as quickly as possible. Please note that the delivery company must stay and wait for you to inspect a package.

Transit Time & Scheduling Delivery - Furniture

Please check the availability listing associated with each item. The timeframe provided on the product page indicates the processing time before an item ship out. We make every attempt to ship things quickly. Unfortunately, we cannot guarantee a delivery date for any item that ships via motor freight.  We put the orders in with our furniture vendors, there is a time required to pack/blanket wrap/palletize furniture to ready it for pickup by the transport companies.  Then the motor freight company has to arrange a pick up day and time to get the furniture item from the warehouse and get it on its way to you, the end customer.  Transit times for large furniture items typically range from 2-4 weeks, depending on the type of item, the origin, and the delivery location. We will provide you with a tracking information once your item is picked up from the vendor. Once the item reaches the local delivery terminal in your city, the freight carrier will contact you directly via the phone number provided on your order to schedule a delivery appointment. Please note that white glove shipments typically incur longer transit times.  It is the customer's responsibility to respond to the local delivery terminal to coordinate the shipping day and time.  Storage fees are assessed by the delivery companies for customers who don't respond in a timely manner to requests to schedule delivery.  Also, if a customer is not present on the day and time of delivery, a redelivery fee will be assessed as the furniture then goes back to the terminal to await redelivery.  It is taken off the truck for safe keeping, has to be reloaded and redelivered at a cost to the shipper, hence the redelivery fee. 

Transit Time - Decorative Accessories and Smaller Items

Please check the availability listing associated with each item. The timeframe provided on the product page indicates the processing time before an item ships out. We make every attempt to ship things quickly. Most of our products ship via FedEx, UPS, or USPS ground with a transit time of 3-5 business days. All items are drop-shipped from our vendor warehouses.  It's very difficult to make holiday shipping guarantees as the vendors accept and ship out the orders in the order in which they are received.  In the weeks before the holidays there can be warehouse backups, especially with toy orders.  Please notify us if your purchase is a gift or for a special occasion so that we can accommodate your delivery needs. If you are curious if an item will arrive to you in time, please email us here  or you can call us at 888-WELL-APP and we can provide you with more specific information on delivery, or provide you with an expedited shipping rate. Occasionally, items are backordered. If this is the case and the item was not already marked as on backorder, we will contact you immediately to let you know. You may also request a delivery date in the "Notes" section of your order upon checkout and we will flag your order. In the interest of securing the best shipping rates, smaller furniture items may need to be flat packed to ship via UPS or FedEx and may require some basic assembly. If you don't want to assemble anything, please reach out to our team for a white glove shipping quote.

International Shipping: We have ceased shipping directly to customers abroad but we will ship to any reputable freight forwarding service in the United States.   Please note that international customers do this at their own risk and expense.  We suggest that international customers establish an account with Access USA to obtain a U.S. shipping address and we will gladly ship merchandise there.  Their website is http://www.myus.com/   Please note that there are no returns on international orders.

Signature Requirements & Package Theft

As a general rule, we do not require signature on all ground deliveries*. If you are concerned that your home is at risk for front door package theft it is your responsibility to require signature on your package. You can do this by emailing us here or by requesting this in your order notes at checkout.  However if you do not request this and your package is missing, it is your responsibility to file a claim with the carrier once we have shipped merchandise and can demonstrate that it was delivered. You can file a claim with FedEx: https://www.fedex.com/en-us/customer-support/claims.html or UPS: https://www.ups.com/us/en/help-center/claims-support.page  - When a customer participates in e-commerce rather than going to a store, it is your responsibility to be available to receive your packages and not leave them sitting outside.  Otherwise make your own arrangements to receive item(s) at an office or neighbors house that is home.  We are not responsible for theft. 

*Please note that some our vendors including Pigeon & Poodle require signature on all of their shipments. If you do NOT want a signature requirement on your package, please write this in your order notes at checkout or email customerservice@wellappointedhouse.com 

Refused Packages:
Occasionally customers may refuse a package, without our knowledge or consent.  Shipping charges to and from as well as restocking fees still apply. All refused packages go back to the vendor or to us and we reserve the right to keep payment active. 

Free Shipping Offers on Small Parcel Items That Ship UPS/FedEx/USPS: We are happy to offer Free Shipping on select items on the website. Free shipping includes standard ground shipping which is typically 3-5 business days in transit. Please note that if an item is offered with free shipping and you decide to return the item, you are responsible for paying the return shipping of the item back to The Well Appointed House as you would with a non-free shipping item. When refund is processed the cost of the original shipping will be deducted.  The only exception to this policy is if an item received is defective, in which case it will be replaced with no additional shipping fees.  

Free Shipping Offers on Items Shipping Motor Freight: Please note that unless stated otherwise on the product listing, free shipping offers on furniture items shipping via motor freight cover standard curbside delivery only.  Due to the varying geographic location of our customers throughout the United States, we have implemented a "Free Shipping" dollar value cap/limit of $275 per "free shipping" item.  In the rare circumstances where curbside delivery to your location exceeds this amount, we will contact you to upcharge the difference.  If any customer who has free curbside delivery and wishes to upgrade and have the furniture brought inside, assembled and packaging removed, there is an up-charge for white glove delivery service based on location. Free Shipping offers do not apply to items shipping to areas outside of the continental U.S. as outlined above. If you are purchasing a free shipping item and you would like white glove delivery, please leave us a note at checkout or email customer service and we will provide you with the up-charge.  For products that have "Free White Glove Shipping" offers, the dollar value cap/limit of that offer is $400. Please note that motor freight costs constantly fluctuate with the cost of oil and gas.  None of our offers include assembly, which is an additional $100 upcharge and we are happy to include that upon request.  Many customers request this optional service when purchasing beds.  

Shipping Address Changes

Once an order has been placed, the shipping address provided on the order is where we will have your items delivered. Whether an order is placed online or over the phone, it is the customer's responsibility to check their order confirmation email for any errors or typos that may have been made. If you need to update your shipping address for any reason once your order has been placed, a request must be made in writing to us immediately. A member of our team will confirm with you via email once the update has been made. If an order has already been shipped, there are fees associated with changing the delivery address. If you need to update your delivery address and your order is already in transit, please contact The Well Appointed House as soon as possible and a member of our team will assist you in re-routing your package. If you attempt to update or change the delivery address for a shipment directly with the carrier and you fail to notify The Well Appointed House, you will be charged any fees to the payment method used on your order.